HIATUS

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PROJECT RESULTS

Service design thinking platform: can be defined as a practical and creative methodology aimed at using design expertise for the creation / implementation of products and / or services consistent with the market, the Service Design Thinking Platform is an open source online environment for partners and beneficiaries with the intention of sharing ideas, knowledge and producing new solutions in order to: – facilitate collaborative work for the realization of the outcomes – interact with the teachers and students of the institutes involved for the experimentation – host the Learning Space of the courses and the work areas for the elaboration of the ideas – constitute the communicative interface of the project for the diffusion of the activities in progress and the dissemination of the products The platform accompanies all the actors involved in the process.

E-learning course of Hiatus model Service Design Thinking: has a triple functionality for the project, in fact it constitutes: – dissemination material of the didactic model created by the Service Design Thinking Partners and of the first tools created that will be tested in phase 3 of the project (experimentation) – material to be used in continuity with the activities planned for the 3rd year of experimentation in the classes involved in the Schools – 3rd year) – to allow the creation of an initial space for intervention by the Partners with respect to the target of the teachers involved; the realization of the PR is in fact strictly connected to the activities planned for the 2nd year, that is the two Learning Teaching and Training Activities, in which we will work using a participatory approach between partnership and teachers involved in order to work not only on the dimension of acquisition of design skills already starting from the second year of the project and from the preliminary planning activities to the intervention in schools, but also to the exploration of the representations of the different cultures related to teaching in school contexts.

Service Design Thinking Methodology and Experimentation at School:  will be an ebook, consisting of several chapters thanks to the work produced through the design activities that will be carried out during the 3 years of Hiatus by the whole partnership (which contribute differently to the construction of the previous PR, more specific). In fact, with this PR we want to return in a product an overview of the Service Design Thinking Methodology developed by Hiatus, thanks also to the research, model construction and experimentation activities, in order to build literature on a constantly evolving theme, such as relationship between school / training and labor market / profession.

The background

The increasingly pervasive digital transformation, exacerbated by the Covid-19 health emergency, has catapulted contemporary societies into a climate of continuous change, which therefore requires new forms of learning, based on the ability to solve problems, which strengthens young people’s entrepreneurship, critical thinking, creativity, skills needed to live and work in the 21st century society.

To do this, the school needs to:

  • Become a place of thought, study, innovation, a relevant context for the generation and dissemination of practices, culture, lifestyles and languages.
  • Implement cooperation between those who produce objects and those who produce knowledge.
  • Involve employers in the definition of study plans.
  • Enhance through training with teachers / for teachers, educational programs for students that can combine practical experience with formal learning.
  • Promote training based on skills development.

The design idea was born from a reflection, common to the partners, on:

    1. The existence of a discrepancy between the entry requirements required by the labour market and the skills leaving the school system, which is increasingly emphasized by all the players involved in the learning process.

      2. In the Republic of North Macedonia, the 2021-2022 academic year will be the first in which a generation of VET students will need to find an internship in companies and this represents a major challenge for the system which has seen the complexity of implementation increase. new work-based learning mechanisms.

      Furthermore, as also underlined by the Slovenian partners, the school system is facing organizational changes which are now accelerated also by the pandemic crisis, determined by the emerging professions, by the need to manage green skills and digital maturity skills. Design thinking has the potential to offer some answers because it focuses on thinking and not content.

    2. The need to adapt school curricula also to promote academic success and increase the number of children who complete the entire cycle of studies.

In this regard, both Italy and Spain are confronted with the problem of early school leaving and school segregation. Early school leaving in Spain occurs in 16.0% of young people, being the country with the highest rate in the European Union, with an average of 10.2%. This problem basically affects children, who represent 74% of students who drop out of studies, and immigrant students, who represent 32.5% of those who leave the education system (Ministry of Education of Spain, 2020). A better adaptation of the training offered to the needs of both the labour market and the situation of these young people could give them greater continuity in their training in vocational training. In terms of school segregation, in Spain, 9% of Spanish education centers have more than 50% of students who are disadvantaged for socio-economic reasons (Save the Children, 2018).

This segregation takes place between public and private schools, but also between public centers themselves, causing the ghettoization of those schools that concentrate disadvantaged students. This problem affects academic performance, given the social determinism that exists in academic achievement.

Main Objetive:

To develop within the school context a teaching methodology that uses design skills for the implementation of products / services – service design thinking – in relation to the changing demand of the labour market / territory.

Specific Objectives:

Teacher Target

– To develop the ability to reorient their training offer, innovating it, according to the changes in the labour market.

– To establish a client-student orientation in terms of listening, analyzing and reading needs.

Target Students

– To develop self-orienting skills to face the challenges of the market, the capacity for critical and constructive reflection, to transform ideas into actions and to engage in creative processes.

– To strengthen the technical-professional skills that can be used in innovative work contexts.

Specific Transversal Objectives

– To increase project competence for the development of ideas and projects, favoring occasions where young people can have at least one practical entrepreneurial experience during school education; develop a customer orientation, understood as the territory and labour market in which the Institute is inserted.

– To increase knowledge of digital tools and their use.

– To increase the link between technical skills and transversal skills.

– Create an innovative teaching methodology shared between the Partners, through activities with teachers and experimentation in the schools involved.

– Increase collaboration at European level between educational institutions, territorial context, labour market and professional realities (universities, training and work bodies that deal with research in the field of training processes and development of new technologies, Association of Executives), facilitating the exchange of good practices; implement the ability of schools, teachers and young people to interact with the European Union through the acquisition of design competence, as a key competence through which to establish programs of social relevance and local development.

Expected impacts:

  • For teachers: support the development, transfer and / or implementation of innovative pedagogical practices to “give tools and methods that give intentionality and rigor to get out of extemporaneous and produce a stable change … decree the overcoming of a” filling and transmissive “school for make the object of discovery fascinating, so as to involve, motivate and guide the students “design thinkers”, towards personal educational success. ” (Licia Cianfriglia “Service Design Thinking for teachers”).
  • For students: develop entrepreneurial skills, critical thinking and creativity in order to foster employability, socio-educational and personal development, as well as participation in the civil and social life of students who, in this way, become protagonists in all phases of the project, they experience trust in them and become capable of taking on more responsibility.
  • For both: Update digital skills and the use of Open-source educational resources and software.

Timeline

  • March 2022

    Kick Off Meeting

    First partnership meeting in Zaragoza (Spain).

  • Second transnational project meeting

    Second partnership meeting in Roma, Italy.

    July 2022

  • October 2022

    Multiplier event

    First multiplier event (Italy, Spain, North Macedonia and Turkey).

  • Learning Teaching Training Activities

    First LTTA, in Skope, North Macedonia

    December 2022

  • March 2023

    First Project Result

    Finished the first project result: service design thinking platform.

  • Learning Teaching Training Activities

    Second LTTA, online.

    April 2023

  • September 2023

    Second Project Result

    Finished the second project result: service design thinking learning course.

  • Third transnational project meeting

    Third partnership meeting in Ljubliana, Slovenia.

    September 2023

  • July 2024

    Third Project Result

    Finished the third project result: ebook of service design thinking methodology.

  • Multiplier event

    Second multiplier event (Italy, Spain, North Macedonia and Turkey).

    September 2024

  • September 2023

    Forth transnational project meeting

    Forth partnership meeting in Skope, North Macedonia.